Q. How do I place a NykaaMan order?
A. You can place your order in a few simple steps-
Q. Can I buy multiple products in a single order?
A. Sure you can! Just add all the products you wish to buy on to your shopping bag and then click on the “checkout” button. This way you can save on any additional shipping and CoD charges!
Q. Can I ship the products to an address that is different from my billing address?
A. Yes, Definitely! You can do so by filling in your address as the ‘billing address’ and the address you wish to ship your order to, as the ‘shipping address’.
Q. How do I know that my order is confirmed?
A. Once your order is confirmed, you will see a confirmation page displaying a unique Order ID, a listing of the item(s) you have ordered and the shipping address. In addition, you will receive an email confirming your order details. You will also be notified when we dispatch the item(s) from our warehouse with the respective tracking details.
Q. Can I leave items in my shopping bag for future purchase?
A. Yes, you can leave items in your shopping bag, however the price and availability of these products will be reflected on a real time basis. Hence, there is a possibility that the product may get sold out or the offer on the product may expire from the time you added it to your shopping bag.
Q. Do I have to have an account to place an order at NykaaMan?
A. No, you do not as you can place an order as a guest, by just providing your email address for correspondence. However, we highly recommend that you do create a NykaaMan account. Not only will you be able to rate and review products, but also you can accumulate Reward Points and obtain discounts on future purchases. After all, shopping more for less is always fun!
Q. How do I sign up for a NykaaMan account?
A. All you need to do is provide us with your name, email address and a password of your choice. It’s that simple!
Q. What are the benefits of signing up?
A. Signing up for a NykaaMan account will give you substantial benefits and give you a superior experience while shopping. You can:
Q. How do I pay for a NykaaMan purchase?
A. NykaaMan offers you multiple ways to pay securely. These include:
Q. How safe is it to use your debit/credit card or make an online payment on NykaaMan?
A. We use the 3D Secure payment gateway for card payments and the PayU payment gateway for netbanking. These are industry-standard secure payment methods so that we can ensure that all your online transactions at NykaaMan are processed in an extremely secure environment.
Q. What steps does NykaaMan take to prevent card fraud?
A. Our trusted online payment partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team:
Q. What is the 3D Secure Password?
A. The 3D Secure password is an additional password that you’ll be asked to enter after entering your card details on the payment page. You’ll be redirected to your individual bank’s page where you'll have to enter the Verified by Visa password for Visa cards or SecureCode password for MasterCard cards. Your card-issuing bank will give this password to you and you should have this password prior to shopping on NykaaMan. Note: 3-D secure password has been made mandatory by the Reserve Bank of India to ensure safer online shopping. This will add an additional layer of security and thus, prevent misuse of a lost or stolen card, as the user will be unable to proceed unless they enter the password associated with your card, created by yourself and known only to you.
Q. What does the PayU Payment Gateway do?
A. The PayU payment gateway is one of the largest consumer payment processors in the world. It is a state-of the-art payment gateway that protects your account details when you shop on NykaaMan by encrypting sensitive information like your card number. It is VeriSign Secured and validated by Payment Card Industry compliant Control Code.
Q. Are there any hidden charges (Octroi or sales tax) when I make a purchase on NykaaMan?
There are no hidden charges when you make a purchase on NykaaMan. The prices listed for all the items are final and all-inclusive. The price you see on the order confirmation page is exactly what you pay. The final order total would also include the shipping and handling charges as applicable.
What is Cash on Delivery (CoD)?
If you are still uncomfortable making online payments, you can use our Cash on Delivery (CoD) facility. This facility allows you to pay your invoice amount in cash at the time of actual delivery to your doorstep. All you have to do is, select Cash on Delivery as your payment option during checkout.
Q. How can I use Reward Points to pay for my order?
Q. How can I use a discount/coupon code on my order?
Q. How does the delivery process work?
Q. How are items packaged?
A. We package our products in boxes, which are covered in a plastic layer. Each individual product is packaged in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap.
We pride ourselves on the quality of our packaging. Till date, we have received minimal complaints about damaged products due to our packaging
Q. What is the range of locations to which NykaaMan ships their products?
A. NykaaMan ships throughout India!
Q. My order has been shipped. Now how can I track it?
Q. What is the estimated delivery time?
A. We dispatch most orders within 1-4 business days (excluding Sundays and public holidays)
Q. My order will be shipped in multiple shipments? What does this mean?
Don’t worry! This is a completely normal situation. This just means that different parts of your order may have simply been shipped from our different warehouse locations.
Rest assured, you will only have to pay the shipping/CoD charge if applicable, on the first package you receive.
Q. Are there any shipping charges applicable on my order?
Q. Does NykaaMan ship outside India?
A. Unfortunately, NykaaMan does not ship outside India at the moment. However, we are working on starting international delivery as soon as possible, so stay tuned!
Q. Does NykaaMan have any physical stores?
Yes, NykaaMan has opened its first store in Delhi’s T-3 Terminal in August 2014.
Domestic Departure Pier,
Security Hold Area,
We are also in the process of opening several other stores across India, so stay tuned!
Q. How can I make a NykaaMan account?
Q. How can I save my address on NykaaMan?
A. When you sign up for your NykaaMan account, you can enter all your details including your address and phone number onto your account page and it will be recorded for future purposes! This way you do not have to keep filling in your details for every new order. To manage these addresses, visit the “My Account” page and click the “Address Book” tab.
Q. What if I have forgotten my account password?
A. When signing in you can click on the 'Forgot Password' link below the sign up area. You will immediately be redirected to a new page where you will be instructed to fill in your registered email address. Soon after, you will receive an email with a link to 'reset your password'.
Q. How do I check the current status of my order?
A. Visit the “My Orders” tab in your “My Account” page and you can instantly see the status of a specific order and all your past orders.
Q. What do the different order statuses mean?
your order has been placed successfully (only for COD orders).
Processing: Your order is being processed by us and will be dispatched shortly.
Order Shipped: Your order has been dispatched by us and is with the courier company on its way to your address.
Order Cancelled: Your order has been cancelled.
Partially Shipped: Part(s) of your order have been dispatched; the next part(s) will be following shortly.
Q. Can I order a product that is “Out of Stock”?
A. Unfortunately, products listed as “Out of Stock” are not available for sale. However, we can notify you as soon as the product is back in stock.
Q. Can I return a Personal Care Appliance that I bought on NykaaMan?
Personal Care Appliances bought on NykaaMan cannot be returned due to hygiene issues.
However, in the case of a damaged/ defective product, you will be eligible to an exchange directly by the brand.
Q. How do I return an item purchased on NykaaMan?
A. NykaaMan offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 5 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order.
Q. Which are the items that cannot be returned/exchanged?
A. Returns will not be accepted under the following conditions:
Q. I have received a damaged or defective item/wrong product in my order, how should I proceed?
Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.
If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 5 days of receiving the order:
Q. Do I have to return the free gift when I return a product?
A. Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.
Q. Can I return part of my order?
A. Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.
Q. How will I get refunded for the returned orders and how long will this process take?
A. In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.
Q. Cancellation before shipment:
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on [email protected] or call us on +91 92222 01010.
In such cases, the order will be cancelled and the money will be refunded to you within 24-48 business hours after the cancellation request.
Q. Cancellation post shipment:
A. If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team on [email protected].
Q. How will I get refunded for the cancelled orders and how long will this process take?
In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.
In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.
Q. What if I used discount vouchers or loyalty points during time of payment and I have to cancel my order?
Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.
Q. What is the NykaaMan Rewards Program?
A. The NykaaMan Rewards Program aims to build a community among NykaaMan shoppers by rewarding you for your loyalty, engagement and cooperation on our site in our attempt to make online shopping as exciting and communal an activity as visiting a mall.
Q. What is the value of Reward Points? And how do I receive them?
A. Every 100 Reward Points are equivalent to Rs.1. There are a number of simple ways to earn Reward Points:
Q. How long will it take for my Reward Points to be credited to my account?
A. You can earn reward points through various methods:
Q. How can I redeem my points?
Q. How do I know how many Reward Points I have?
A. You can view your Reward Points on your “My Account” page under the “Reward Points” section.
Q. Who can become a member of the NykaaMan Rewards program?
A. Anybody! The minute you create an account on Nykaaman.com, you are automatically signed up for the NykaaMan Rewards Program.
Q. Can my Reward Points expire?
A. Yes! The expiry date of your reward points will be one year from the addition of your latest reward points
Q. Can my friends or family use my Reward Points?
A. The Reward Points you accumulate can only be used through your account. They are not transferrable to your spouse, children or friends.
Q. Can I exchange my Reward Points for cash?
A. No, your Reward Points can only be redeemed toward store credit on Nykaaman.com. They cannot be redeemed for cash or exchanged for any other services.
Q. I have made a transaction and the required Reward Points have still not been credited to my account, what do I do now?
In the rare instance when a transaction has not been credited to your account, please send a mail to sup[email protected] along with a copy of the order confirmation.
Your account will be credited with the appropriate points within 2 working days of checking your order history.
Q. How can I cancel a redemption request?
A. You can reverse a request for redemption of Reward Points by contacting our Customer Support Team via email ([email protected]) within 48 hours of placing the order.
Q. What is the Nykaaman.com Refer A Friend program?
Shopping at NykaaMan is fun – and twice as fun when your friends shop too! With our ‘Refer A Friend’ program, you can invite friends to join the NykaaMan community and start earning Reward Points as they shop.
Once you refer a friend, you earn 5000 Reward Points for every friend who registers and completes their first order at Nykaaman.com. Your friends win too – they get an additional 3000 Reward Points for their first purchase.
Q. How can I refer my friends to become NykaaMan members?
A. You can refer a friend in three quick steps:
Q. How long will it take for my Reward Points to be credited to my account?
A. Once your friend signs up and makes their first successful purchase at Nykaaman.com you will be rewarded with 5000 points.
Q. How can I redeem my points?
When you have clicked on the “place order” button, you are directed to a page where you can redeem any Reward Points or discount codes.
On this page, you will be shown how many Reward Points you have and their valuation. You can use some or all of them to pay for your order. If you do not have enough Reward Points, you can pay the remaining amount using any other form of payment.
Q. What is the Ask NykaaMan feature?
A. We know many of you have several questions and concerns before you purchase a product. Many of these questions can be answered by fellow members of the NykaaMan community. Thus, Ask NykaaMan feature aims to promote the values of cooperation and community among NykaaMan shoppers by allowing you to both post your questions as well as answer the questions of fellow members of the NykaaMan community.
Q. How to post a question?
Step 1: Go to the specific product page.
Step 2: Scroll to the bottom of the page- to the tab which says “Ask NykaaMan ” and click on “Ask a question”.
Step 3: Post your question or concern
Step 4: Let the NykaaMan team do its best to help you out!
Q. Why post a question?
A. Not only will you receive the guidance and help of fellow shoppers like yourself but also every time your question is approved, 100 reward points will be added to your account. (100 points = 1 Rs)
Q. How long does it take for question to get approved and answered?
A. In order to avoid spam and ensure that all questions are relevant to the concerns of the NykaaMan community, the NykaaMan team approves all questions on the site. Please give the team at least 1-2 business days to approve and answer all questions so that we can guarantee comprehensive and pertinent responses to all your concerns.
Q. Who can post an answer?
A. We do not believe that you need to be part of the NykaaMan Team to share your knowledge. We want to promote the values of cooperation and community among NykaaMan shoppers so if you feel like you have any knowledge to share, please feel free to answer any question on the site.
Q. How to post an answer?
A. Simply Click on “Got a better answer? Post it here”. Insert your views in the section and click on “Send Answer” to any question that you feel like you have an answer for.
Q. Why post an answer?
A. Not only will you be helping out a fellow NykaaMan shopper like yourself, but also every time your answer is approved, 100 reward points will be added to your account. (100 points = 1 Rs)
Q. How long does it take for an answer to get approved?
A. In order to avoid spam and ensure that all answers are relevant to the concerns of the NykaaMan community, the NykaaMan team approves all answers on the site. Please give the team at least 1-2 business days to approve all answers.
Q. Can I rate how helpful the answer was?
A. We are continuously looking to improve our services! If you did find an answer helpful a “Thumbs Up” is always appreciated. Help us to help you!
Q. What is a good review?
Q. What shouldn’t be included in your product review?
Q. How can I redeem my points after posting a question and an answer?
A. You can redeem your points on any purchase made at NykaaMan.com. At the Checkout page, you will be able to view your total Reward Points. You can choose to redeem all or some of these points against your purchases. Happy Shopping!
Q. What measures does NykaaMan take to ensure the quality of NykaaMan products?
A. We at NykaaMan are fully dedicated to our customers’ satisfaction. Rest assured that NykaaMan products are genuine and authentic. We do not accept any grey market products. We only buy our inventory from the brand or authorized distributors of the brand.
Q. What measures does NykaaMan take to ensure the products are not damaged during delivery?
We at NykaaMan maintain a very high level of quality control and till date, we have received minimal complaints about the quality of our packaging.
Furthermore, less than 0.5% of our products we ship in a year are returned to us as damaged. To ensure your products remain undamaged during the shipping process, we package our products in boxes, which are covered in plastic layers. Each individual product is then packaged in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap.
Q. Do the storage systems ensure that the quality of the products is intact?
A. 95% of our inventory is kept in our warehouse. Since we only sell our freshest products, the remaining 5% of our stock is sourced from the brand as soon you place your order. This would take an additional 2-3 days for delivery.
Q. What about Warranty and Benefit claims of the Products?
A. We are a retailer and not the manufacturer of the products sold on our website. We guarantee you genuine products by sourcing all items directly from brands and authorized distributors and resellers of the products, but cannot undertake the responsibility for the claims of warranty and benefits made by the manufacturer.
Q. How do I claim warranty from a third party or manufacturer?
A. For all electronic products and appliances, kindly retain the original NykaaMan invoice copy to avail warranty service from the respective brand/manufacturer.
Q. What is the NykaaMan Affiliate Program?
A. The NykaaMan affiliate program is a great way for you to earn commissions by referring users to Nykaaman.com.
Q. How much can I earn via the NykaaMan affiliate program?
A. By joining our affiliate program, you can earn every time a user clicks on the banner/link and makes a purchase on our site.
Q. How can I join the NykaaMan affiliate program?
A. Simply drop in an email to [email protected] and we will contact you once your site/profile has been reviewed.
Q. How does the Affiliate Program work?
Our Affiliate Program is simple and easy to understand. We have given an example below to explain the program to you:
Example: Presume a person who owns a website and wishes to market it. He then registers with an affiliate network and becomes an affiliate. Further decides to integrate a NykaaMan banner on his/her website. The affiliate will then earn commission on any purchase that is made due to that banner.
Q. What is the eligibility criteria?
1) The website should be relevant
2) The site should not contain any offensive/illegal content.
Q. What kind of affiliates do we partner with?
A. Affiliate networks, coupon sites, daily deal sites, and bloggers.
Q. How long does it take for the payment to reflect in my account?
A. Validation of the payment process for the month could take approximately 30 – 45 days.